Shipping & Returns

We can deliver within Australia by Fastway Couriers and Australia Post. Approximate delivery times (from email confirmation of order):

        Sydney & Melbourne 4 working days

        Adelaide 4 working days

        Brisbane, Hobart, Perth 6+ working days

        Regional Australia 6+ working days

The goods will not be delivered to persons under the age of eighteen (18) years. We may request that the person who receives the goods provide satisfactory evidence of proof of age. We will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.

You must not purchase goods from us for the purposes of resale (all goods must be for personal use).

Where applicable exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched with 2 business days. Shipping times are estimated at between 2 and 10 business days depending on your location.

Anyone at the nominated delivery address who receives the goods is presumed to be authorized to receive the goods.

While we will use all reasonable endeavors to deliver by any requested or agreed date, we do not guarantee delivery on that date and we are not liable for any loss resulting from late delivery.

Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

If you wish to purchase any products for delivery outside of Australia, please contact us by email bertrandbespoke@orange.fr or by phone +61/499580989

Returns Policy:

If goods are damaged in transit, we will arrange collection of damaged goods and replace them at our cost.

If the goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, at your choice. If you change your mind once you receive the goods, you may within 7 days return them to us at your cost and we will send you alternative goods, selected by you to the same value (minus the value of any consumed goods and the additional freight to re-send the goods).

If you are dissatisfied with a purchase you make from us for any reason please contact us by email at bertrandbespoke@orange.fr or telephone 0499580989.